The CRM builder made for IT support and MSPs

Every ticket, contract renewal, and client asset in one shared view — not scattered across email and a spreadsheet of serial numbers.

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What most it support businesses are stuck with

Tickets come in from everywhere

Email, phone calls, and walk-ins all need to land in one place, or something inevitably gets missed.

Contract renewals sneak up

A support contract lapsing without anyone noticing is how a client ends up uncovered — or how you miss billing them.

Nobody knows what's actually installed where

Without a record of a client's devices and their service history, every visit starts from scratch.

A CRM shaped like your business, not a sales textbook

This is what ValensCRM's custom CRM builder looks like in practice — every object below is one you drag, drop, and rename yourself, or describe your business to the AI builder and get this exact structure generated in under a minute.

👤Clients

NameCompanyPhoneNotes

🎫Tickets

StatusPriorityClientOpened Date

📋Contracts

ClientTypeRenewal DateStatus

🖥️Assets

ClientDeviceLast ServicedStatus

A pipeline that matches how the work actually moves

New Ticket

Just logged

Triaged

Priority set

In Progress

Being worked

Resolved

Fix applied

Closed

Confirmed fixed

Automations that quietly do the follow-up for you

When

A ticket's status changes to Resolved

Then

Send the client a satisfaction follow-up email

When

A contract's renewal date is 30 days away

Then

Create a reminder task for the account manager

A custom CRM builder for other trades too

🩺 Physiotherapist CRM 📷 Photographer CRM 🛋️ Interior Designer CRM 🧑‍💼 Recruitment Agency CRM

Browse every industry

Build your it support CRM in the next 10 minutes

Free to start, no card required. 14-day free trial on every paid plan.

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